We have recently been getting some feedback on our blackberry GeoRecorder app. Here are some troubleshooting tips:
1. Please ensure that the user / pwd credentials for myGeoDiary are properly set on your phone app
2. Please check to ensure that the Abaqus server URL points to www.mygeodiary.com/geo/upl/uploadskychunk
3. At times, the mobile network may drop your connection while trying to upload your recorded geotrack to myGeoDiary. Please retry a few times. Our next version (1.4.1.8) will handle this more gracefully.
4. At times, the application may not properly record your tracks due to interruptions such as loss of battery power, no available storage etc. The KMZ file in such a situation will likely be corrupted. We are working to fix this problem.
5. At times, the phone is unable to get a GPS fix. To verify that your phone GPS is working properly, please go to Blackberry advanced setup options and click on GPS. Choose 'Refresh GPS' and see if you are able to get a new GPS fix. You can also go to Google Maps and check whether your location is cell-tower based or GPS based. Following these steps, launch Abaqus GeoRecorder app again and start tracking. It may take upto 2 minutes to get the initial fix.
Please send us your feed at support@abaq.us for any questions you may have on the service.
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Shailendra Jain
Abaqus Inc.
http://www.abaqus.net
+1-801-231-9076 (mobile)
+1-800-507-1673 (fax)
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